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Warranty and Manufacturing Issue Policy
Warranty coverage depends on the product, order channel and written commercial terms confirmed for the project.
Wholesale and Custom Orders
Warranty, inspection, claim timing and remedy terms for wholesale, private-label and OEM/ODM orders are confirmed in the quotation, purchase order, invoice or supply agreement.
Reporting a Manufacturing Issue
Contact support@yopalsball.com and include the order reference, SKU or model, affected quantity, batch or carton details, clear photographs or video and a description of the issue. Keep the affected goods and packaging until the review is complete.
Common Exclusions
Unless otherwise agreed in writing, coverage generally excludes normal cosmetic wear, surface texture wear, grip wear, impact damage, misuse, improper storage, exposure to extreme heat or moisture, unauthorized repair or modification, and damage caused by shipping after delivery has been accepted.
Amazon and Retail Purchases
Consumer purchases made through Amazon or another retailer should follow the return and warranty process shown on the relevant listing, order record and sales channel. Include the channel order number when requesting support.
Available Remedies
After review, an eligible claim may be resolved through replacement parts, replacement goods, account credit, refund or another commercially reasonable remedy stated in the applicable order terms.