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Shipping and Delivery Information
Shipping method, cost, delivery term and timing are confirmed according to the order type, destination and written quotation.
Samples
Sample availability, sample cost, courier method, freight charge and estimated dispatch time are confirmed before payment. Customs duties or import charges may apply depending on destination.
Wholesale and Custom Orders
Freight mode, Incoterm or delivery term, destination, carton specifications, documentation, estimated production completion and transit timing are stated in the approved quotation or order documents.
Delivery Estimates
Production and transit estimates are not guaranteed delivery dates. Timing may change because of sample revisions, material availability, testing, packaging approval, carrier schedules, customs clearance, weather or other events outside reasonable control.
Inspection on Arrival
Business customers should inspect cartons and goods promptly after delivery and document visible freight damage, shortages or carton discrepancies before disposing of packaging.
Amazon and Retail Orders
Consumer shipping, tracking and delivery support are handled through the applicable Amazon storefront or retail channel. Use the order page for the most current carrier and delivery information.