What is your return policy?

We want you to feel confident when shopping with Yopalsball.

If you are not satisfied with your order, please contact us within 30 days of delivery.

To be eligible for a return, items must be unused, in original condition, and returned with original packaging unless the item arrived damaged or defective.

How do I request a return?

To request a return, please email us at:

support@yopalsball.com

Please include:

Your order number
The item you want to return
The reason for your return request
Photos if the item is damaged or defective

Our support team will review your request and provide return instructions if your order is eligible.

Do you offer exchanges?

If you ordered the wrong paddle or want a different model, please contact us at support@yopalsball.com.

If your item is eligible, we will help you with available exchange options.

Who pays for return shipping?

Return shipping responsibility may depend on the reason for the return.

If the return is due to a damaged, defective, or incorrect item, please contact us with photos and your order number so we can review the issue.

If the return is due to personal preference, wrong size, wrong model selection, or change of mind, return shipping costs may be the customer’s responsibility.

When will I receive my refund?

Once your returned item is received and inspected, we will notify you about the refund status.

If approved, the refund will be processed to your original payment method. Please note that your bank or payment provider may take additional time to post the refund.

Can I return a used paddle?

Used paddles are generally not eligible for return unless there is a confirmed manufacturing issue or the item arrived damaged or defective.

Normal signs of use, grip wear, cosmetic marks, or damage caused by misuse are not considered return reasons.

Warranty

Do your paddles come with a warranty?

Yopalsball stands behind the quality of our paddle collections.

If your paddle arrives damaged or has a manufacturing issue, please contact us with your order number and clear photos of the issue.

Warranty coverage does not include normal wear and tear, misuse, accidental damage, abuse, modification, or damage caused by improper care.

What should I do if my paddle arrives damaged?

If your paddle arrives damaged, please contact us within 7 days of delivery at:

support@yopalsball.com

Please include:

Your order number
Clear photos of the damaged product
Photos of the packaging
A short description of the issue

This helps us review the issue quickly.

Does the warranty cover paddle wear from regular play?

Normal wear from regular play is not usually covered by warranty.

Pickleball paddles naturally show signs of use over time, including surface wear, grip wear, edge marks, and cosmetic scratches.

If you believe your paddle has a manufacturing defect, please contact us and we will review your case.

Paddle Care

How do I clean my pickleball paddle?

Use a soft, slightly damp cloth to gently wipe the paddle surface after play.

Avoid harsh chemicals, soaking the paddle in water, pressure washing, or using abrasive cleaning tools.

For textured paddle surfaces, clean gently to avoid damaging the surface.

How should I store my pickleball paddle?

Store your paddle in a cool, dry place when not in use.

Avoid leaving it in direct sunlight, inside a hot car, or in very cold or humid environments for long periods.

Extreme temperature changes may affect paddle materials over time.

Can I leave my pickleball paddle in the car?

We do not recommend leaving your paddle inside a car for long periods, especially during hot summer days or cold winter weather.

High heat, direct sunlight, and extreme cold may affect paddle materials, grip comfort, and long-term performance.

How long does a pickleball paddle last?

The lifespan of a pickleball paddle depends on how often you play, your playing style, the paddle construction, and how well you care for it.

Recreational players may use a paddle for a long time, while frequent or competitive players may notice performance changes sooner.

When should I replace my pickleball paddle?

You may want to replace your paddle if you notice:

Loss of control
Reduced power
Dead spots
Surface wear
Edge damage
Handle issues
Grip breakdown
A major change in paddle feel

If your paddle no longer feels consistent during play, it may be time to consider a replacement.

Contact Support

How can I contact Yopalsball?

You can contact us by email at:

support@yopalsball.com

For faster support, please include your order number if your question is related to an existing order.

How long does it take to receive a reply?

Our support team usually replies within 1–2 business days.

Response times may be longer during weekends, U.S. public holidays, or high-volume periods.

What information should I include when contacting support?

To help us respond faster, please include:

Your full name
Your order number
The email address used for the order
A clear description of your question or issue
Photos if the item is damaged or defective